Talk to WinOly Casino
We are WinOly Casino, and if something has gone sideways with a deposit, a withdrawal or a bonus, you can reach a real person by live chat, email or phone. Tell us what happened, include your username, and we will sort it out without the runaround.
How to Contact WinOly Casino Support
Three ways to reach a real person at WinOly Casino, and what each one suits.
We are WinOly Casino, and we would rather you reached us quickly than went looking through a maze of menus. There are three contact channels: live chat, email and phone. Pick the one that matches how urgent the problem is and how much detail you need to send.
Use this for urgent things, like a stuck AUD deposit, a Bitcoin or Tether payment that hasn't shown up, or a question about the 100% bonus and 370 free spins. You type, a person answers, and nobody plays you hold music.
Best for anything that needs a paper trail: verification documents, withdrawal disputes or complaints about a game from Pragmatic Play or NetEnt. Include your username and the transaction ID so the first reply can actually fix it.
For people who prefer talking to typing. It's handy when an account issue is easier to explain out loud, though we still log every call in writing afterwards.
Contact form
Put it in writing and we will answer, usually within a few hours.
Some questions don't suit a chat window, like a withdrawal that has stalled or a bonus that didn't land, so the form is there for those. Give us your username, the amount in AUD and the payment method, whether that's Skrill, Visa or Bitcoin, and we can usually skip the back-and-forth. Leave out passwords and card numbers: we will never ask for them.
Open around the clock from the button at the bottom of every page. Best for quick questions about deposits, free spins or a stuck game round.
Good for anything that needs a paper trail. Attach screenshots or documents and keep the case number we send back.
If you'd rather talk to a person, ask for a callback through the form. We ring back at the time you choose.
Company Legal Address
Where we are registered, who licenses us and how your data is protected.
WinOly Casino operates under a gaming licence issued in Curaçao, and our registered company details are kept on file with that licensing authority. If you need our formal address for a complaint, a legal notice or simple curiosity, ask through live chat, email or phone and we will send the full registered details in writing. We would rather put it on paper than leave you guessing.
Licensed in Curaçao. The licence covers casino, live dealer, slots, poker and sports betting.
OGL/2024/1187/0612. You can check it against the regulator's public register instead of taking our word for it.
Every page and payment, from Visa and Skrill to Bitcoin and Tether, runs over an encrypted SSL connection.
Games from Evolution, Pragmatic Play, NetEnt and Push Gaming use tested RNGs with published RTP figures.
Press and partners
How journalists, affiliates and suppliers can reach the right person at WinOly Casino.
We get a fair few emails that start with "exciting opportunity". Most go nowhere. If yours is a real press question or a real business proposal, use our email channel and put "Press" or "Partners" in the subject line so it reaches the right desk instead of the general support queue.
Journalists can ask about our game library, which covers titles from Evolution, Pragmatic Play, NetEnt and Push Gaming, or about payments in AUD, Bitcoin, Ethereum, Tether and the rest of the methods we list. Tell us your deadline. We answer faster when we know there is one.
Affiliates and suppliers: send your traffic sources, markets and a short plan in plain words. A slide deck full of rocket emojis won't help. Live chat and phone are for player accounts, so please don't use them for pitches.